City Performance Report (CPR) Available on City Website
Have you ever wondered how average utility bills have changed, or the number of dogs and cats picked-up by Animal Care Services, or the number of graffiti sites cleaned, or the number of potholes repaired, or the Fire Department’s average response time? Now available on the City’s website is information like that and more showing four year performance trends for each City Department. This new website called the City Performance Report (CPR) can be found at www.cctexas.com. The CPR provides easy access to City performance results and establishes transparency and accountability for City operations. It is part of City Manager Ron Olson’s work to establish comprehensive management systems for the organization.
The viewer is able to select for any department a one-page overview of “baseline performance trends” and to view the department’s mission elements, goals, performance measures, and actual results. The interactive website enables actual results for measures to be viewed on an annual, quarterly or monthly basis.
The CPR web site reflects City Manager Olson’s straightforward management philosophy of “planning our work” and “working our plan.” Prior to Olson becoming City Manager, the City lacked comprehensive and structured management systems. Now each department has a “business plan” describing how business is conducted, identifying tasks to be accomplished during the year, and summarizing emerging issues. Many cities currently have web-based reporting systems, including Austin, Boston, Chicago and New York. What makes the City of Corpus Christi’s system unique is that the CPR is not merely a collection of measures, but rather is built upon the foundations established by the City’s Business Plans. The Business Plan provides the framework. The CPR makes visible for each department the Mission Elements, Goals and associated measures in addition to providing trends in operational performance. City Manager Olson’s vision for the City is to “become the benchmark for all Texas cities – a model of excellence that other cities aspire.”